Kaj playing his guitar

Photo: designroomcornwall.com

Terms & Conditions

Before you book please read our Terms & Conditions


How to book

1) Contact us for a tailored quote
Contact us with the date of your event, your venue and an approximate time you'd like Kaj to start playing (we can refine times at a later stage, should you decide to book). We'll then send you a tailored quote. If you're unsure of details at this stage then we can send you a general pricelist.

2) Let us know if you'd like to book
We'll ask you to read the Terms & Conditions below, and then confirm by email that you accept the Terms and wish to proceed with booking. We'll then send you an invoice asking for a 20% non-refundable deposit to confirm your booking. Kaj will then be officially booked for your special occasion!

3) Final checks & remaining balance
Three weeks before your event we'll be in touch to double check all information so that you can be sure every detail is accounted for. We'll also email you an invoice to settle the remaining amount which we ask you pay before your event takes place (please note this is a new procedure as of 18/10/2017. If you booked Kaj prior to this date, then you can still follow the old terms and make payment anywhere up to 30 days after your event if you wish).

4) The big day! 
Kaj will arrive at the time agreed and play you some fantastic music to make your day special. All you have to do is relax and enjoy!

 

Terms & Conditions

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "Kaj", “Ourselves”, “We” and "Us", refers to our Company Kaj Music. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. "Event" refers to any type of booking you make with our company. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Upon booking Kaj for your Event we will send you an Agreement form which asks you to check a tickbox saying that you have read and accept the following Terms & Conditions:

Payment

Please note we do not accept cheques or cash payment for your deposit or final balance payment - we only accept BACS Transfer. 

Your quote
When your quote is issued it will be valid for 14 days only, as will the price at time of booking. Please note this does not mean your date is reserved for this duration, it simply means our services will be held to the stated price on this quote for 14 days. Due to a high volume of enquiries, we cannot ‘hold’ dates - the only way to secure your booking is to pay the deposit invoice. 

We reserve the right to change the prices outside of the 14 day period.  

Your deposit invoice & Agreement form
A 20% deposit must be made into our account, and online Agreement form must be completed to secure your booking. Payment must be made within 7 days of your invoice being issued. If you fail to pay your deposit in this time then your invoice will be void. Any monies paid outside of the due date will not secure your booking and a refund cannot be issued.

Please do not pay more than the agreed 20% deposit to secure your booking, or pay any further monies toward the balance without an invoice issued by us.

Your balance invoice
Your balance invoice will be issued 21 days before your Event and we request payment before the day of your Event. Please do not make payment until we have issued you the invoice, and please use the invoice number as reference when making payment (please note this is a new procedure as of 18/10/2017. If you booked Kaj prior to this date, then you can still follow the old terms and make payment anywhere up to 30 days after your Event if you wish). 

Monies that remain outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England's base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.   

Kaj Music's responsibilties to Clients

Performance
Kaj will perform in accordance with the style, scope and skill advertised on this website and as agreed in direct correspondance with you.

Kaj will conduct himself in a professional manner at all times and will not drink any alcohol or use recreational drugs during the course of your Event.

Kaj is not permitted to leave the location or venue of your Event at any time during Live Hours.

Music Equipment
Kaj will remain responsible for the specification and provision of all equipment necessary for his performance and services to be delivered to a high-quality and professional standard.

Punctuality
Kaj will arrive at your Event and commence playing at the time agreed on the 'quote' that you were sent at time of booking. You can request a copy of this quote at any time.

Insurance
Kaj will ensure he has appropriate public liability insurance for each Event up to £5,000,000.00 as a minimum. You or your venue can request a copy of this at any time.

PAT
All of Kaj's equipment will have passed a recent PAT inspection.

Checking details about your Event
It is our responsibility to ensure we answer all of your enquiries promptly and to contact you three weeks before your Event to check all we have all final information needed for Kaj to perform at your Event.  

Clients responsibilities to Kaj

Wellbeing
It is your responsibility to ensure that any location for the Event and has adequate heating, lighting, electricity, shelter from the weather, loading access, parking, ventilation, basic sanitary services, suitable licensing, and adequate space for performance.

You must ensure that fresh, clean drinking water is available free of charge for the Kaj throughout the course of the Event.

You are responsible for the conduct of people attending your Event and their treatment of Kaj. If an Kaj is assaulted, subjected to abuse or interrupted, he no longer has any obligation to perform.

Parking
Where possible, Kaj will need to be able to temporarily park his van close to the entrance of the venue and unload his music equipment. After his equipment is unloaded, he will require a reserved parking space for the duration of the time that he plays at your Event. We appreciate that not all venues have parking, and in such circumstances, Kaj will source parking elsewhere. If he has to purchase a ticket for a car park during the time he is working at your Event, we will seek to reimburse this amount by adding it to your final balance invoice.

Early Setup
If Kaj needs to arrive earlier then the usual setup time (e.g if you need him to set up for your Drinks Reception prior to your Ceremony, or setup for your Evening Reception prior to your Wedding Breakfast) then this will incur an additional cost of £50 per hour. We will try to ascertain this information when we issue your quote so that you have a full cost upfront. However, if the information we need is not available to us at that time (sometimes when Clients book Kaj, timings/setup/location within the venue are either not known by the Client or not made clear to us by The Client) then we will need to add this amount to your final balance invoice. 

Stage Area
• A flat surface/stage area is required for Kaj's music equipment. This area must clear of any debris, and be dry.
• An electrical point will be required. The extension lead must be plugged into its own power source and not shared with other electrical equipment. This is to protect the safety of Kaj, his music equipment and your guests. Please check licensing laws with your venue.  
 • All stage areas must be at least 6' X 6' and must be close to the edge of a room or marquee (i.e not central in a room or an area where guests can walk behind him and his equipment).

Rider
Kaj may possibly require a hot meal, depending on how long you book him for at your Event. We will let you know if this is a requirement when you ask for a quote.

Additional live songs choices
You are welcome to commission Kaj to learn additional songs which are not already on his setlist (as long as he can make them work successfully on guitar or piano). We will contact you to ask for your choices three weeks prior to your Event, and we will require your songs choices at least two weeks before your Event. Otherwise, we cannot guarantee that Kaj will be able to learn your songs. This is because Kaj is often preparing for several weddings at once and needs adequate time to do so.

Additional song requests cost £60 per song.   

Music Equipment
The Client is financially responsible for losses suffered by the Kaj in respect to damage to equipment and / or theft whilst on location at the Event.

Artist integrity

Live music song choices
If you book Kaj for his live music set, you are most welcome to choose 5 or 6 of your favourite songs from his setlist which he will definitely include at your Event. However, you may not specify songs from Kaj's setlist that you do not want him to play, or choose the order in which he will play his songs. This is because although not all songs may be to your personal taste, Kaj is an experienced musician who knows which songs audiences react well to, and which songs sit well together to create a varied pace. Limiting the songs he plays will reduce his capability to entertain your guests to his full potential.

DJ Set song choices
You are welcome to choose every song for your DJ set if you wish, however, there is no guarantee that Kaj can mix your choices one song into the next. If this is the case he will fade songs in and out as necessary.

You don't need to supply copies of the songs to us, you can just email your list to us, and any songs that Kaj does not already own he will purchase at no extra cost to you (songs must be available from itunes. If any of your song choices are not available from itunes we will request that you email us an MP3 of the song).

We will contact you to ask for your choices three weeks prior to your Event, and we will require your songs choices at least two weeks before your Event. Otherwise, we cannot guarantee that Kaj will be able to compile your playlist. This is because Kaj is often preparing for several weddings at once and needs adequate time to do so.

Cancellation and Refunds Policy

In the unlikely circumstance that you should you cancel your booking prior to 21 days before your Event we will retain your 20% deposit indefinitely. If you cancel within 21 days of your Event you are still obliged to pay the full, remaining balance. It is up to our discretion as to whether we can reschedule your Event for an alternative date, in such a case your deposit will be transferred to the new date. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.

Should we need to cancel due to illness on our part, we will refund your deposit and balance payment in full. We will endeavour to find you a suitable replacement musician but this cannot be guaranteed. By accepting these terms and conditons you accept these risks when booking. We will not give any compensation other than to refund your deposit in the case that we cannot attend your Event due to illness.

No full or partial refunds can be given in the circumstance that our live music/DJ set at your Event are cut short to meet the venue’s music curfew time. Full or partial refunds also cannot be given in the situation that schedules have over-run (e.g speeches/meal taking longer than expected and therefore shortening Kaj's set time). 

Should we need to cancel because of circumstances beyond our control (Acts of God  - see further details in the Force Majeure section below) we cannot refund your deposit.

Complaints
If you are not satisfied with Kaj's performance, any complaints must be made in writing and sent digitally within 48 hours of your Event.

Termination of Agreements

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. You will, however, be subject to the Cancellation and refunds policy as mentioned above.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

 

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not publish any photos, quotes or personal information about you or your Event anywhere on our website or elsewhere without your prior consent.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

 

Website Disclaimer

In using this website you are deemed to have read and agreed to the following terms and conditions:

Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Availability

You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this website uses cookies to enable the functionality of the site and to allow us to improve the experience and ease of use for those people visiting. Some of our affiliate partners may also use cookies. If you do not consent to our use of cookies you may block them using your browser or leave this website.

Links to this website

If you create a link to a page of this website without our prior written consent you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

Communication

Our contact information can be found on our Contact website page or via Company literature or via the Company’s stated telephone number, or social media pages.

 

General

The laws of England and Wales govern these terms and conditions. By accessing this website and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.