Privacy Policy


When it comes to your privacy, and how we process any data collected from you, we try to meet the highest standards and process your data fairly and lawfully. This is to be compliant with the General Data Protection Regulation (GDPR) that comes into effect on May 25th 2018. 

Using this website
This website does not use Google analytics and so no information is gathered by a third party. Any information we obtain from you will only be via the Contact form, and this is given freely by yourself by deciding to send the form to us. Any information you send via this contact form will only be viewed by us and will not be shared with any third parties.

Use of cookies
This website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them please see our Cookie Policy.

Who will be collecting your data?
Heather Skjervik, who deals with all bookings and enquiries shall be responsible for collecting your data. She can be contacted at The Pool Innovation Centre, Trevenson Rd, Pool, Redruth TR15 3PL.

Why are we collecting your data?
We need to collect data from you so that Kaj can play at your Event. We also need to be able to notify you about changes to our services.

What information will we collect from you?
For our services to be used we will need to collect your name, email address and phone number. We will also need to collect more detailed information about your Event for Kaj to be able to perform at your Event. 

How will your data be collected?
Your data will be collected by direct contact with you through email or telephone. Emails and attachments may be monitored and used by us for reasons of security and we may block email addresses if they do not meet with our office policy. 

How will your collected data be stored?
Any information we do collect from you may be entered into forms that we keep securely on our computer. This information is securely backed up onto an external hard drive which only we have access to. We may also store your information securely in a cloud-based storage system.  

How will we use your data?
When you contact us using your email address or telephone number, we will not pass this information on to any third parties. If we wish to collect any further information from you we will ask you openly, and you will have the choice to accept or decline. By declining, this will not affect the service you receive from us (unless it prevents Kaj from playing at your Event) and it does not affect your consumer rights.

Withdrawal of consent
If you decide you no longer wish to use our services, you are able to withdraw your consent to us storing any data that we have collected about you. In such circumstance, we will delete any forms we have created to hold your information.

Access to personal information
If you want to request information that we hold about you, you can make a ‘subject access request’ under the Data Protection Act 1998. We are always as informative as possible about any information that we hold about you. You can request this information in writing and send it to Heather Skjervik, Pool Innovation Centre, Trevenson Rd, Pool, Redruth, Cornwall, UK, TR15 3PL.

If we have made any mistakes in the information we hold about you, we will correct this immediately.

Queries and complaints
Questions, comments and requests regarding our service and our privacy policy are welcomed. We hope that you should never need to make a complaint, but should you do, we will take this very seriously. Please email or write to us at the address mentioned above.

Disclosure of personal information
We will not disclose any personal data without consent except when required by law.

Links to other websites
This privacy notice does not cover the links within this site linking to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. 

Changes to this privacy notice
This privacy notice was last updated on 13 November 2017. 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.